FAQs

Your appointments are very important to the Team Members of HQ Salon.

The appointment is reserved especially for you. Please confirm your appointments when reminders are sent out. If it is not confirmed after a few attempts from HQ salon, we will automatically mark it as a no show.

We understand that sometimes schedule adjustments are necessary and life can be a little unpredictable.

Therefore, we respectfully request that you provide us with 24 hours notice for cancellations or to reschedule.

Please understand when you forget or cancel your appointment without giving us enough notice, we miss the opportunity to fill that time.

Because of this, clients on our waiting list may miss a chance to receive services they’ve been waiting to schedule.

ATTENTION: For HQ’s return clients, last minute cancellation/ reschedule or a no-show on any appointments will result a fee of $75 before appointments can be booked again.

For new clients, last minute cancellation/ reschedule or a no-show on any appointments will lose your deposit.

Thank you for your understanding.